Shipping Policy
Shipping Policy
Ready Set Sim is an authorized dealer for the brands we carry. Every order is fulfilled through our brand partner network and shipped new, in factory packaging, with full manufacturer warranty coverage.
Processing times
Orders are reviewed and released to fulfillment within 1 business day. Once released, dispatch times vary by brand and product — most items leave the fulfillment facility within 1–3 business days, while made-to-order items such as custom cockpits, seats, and upholstered components can take longer.
The estimated dispatch window for each item is listed on its product page. Orders placed on weekends or US holidays are processed the next business day.
Shipping rates
Shipping is calculated at checkout based on the items in your cart and your delivery address. Rates differ by brand and product size — a set of pedals and a full aluminum profile cockpit are very different freight problems, and we'd rather show you the real number than pad every order with a flat fee.
Oversized and heavy items (cockpits, motion systems, seats, monitor stands) ship via freight and are quoted accordingly at checkout.
Delivery estimates
Standard ground, contiguous US: 3–7 business days after dispatch
Expedited, where available: 2–3 business days after dispatch
Freight and oversized: 5–10 business days after dispatch, plus scheduling
Alaska, Hawaii, and US territories: 7–14 business days after dispatch
Transit times are estimates provided by the carrier and begin once your order has shipped, not when it is placed. They are not guaranteed, and carrier delays, weather, and peak-season volume can extend them.
Multiple shipments
Because we carry a wide catalog across many brands, items in the same order may ship separately and arrive on different days. Each shipment is tracked individually, and you'll receive a tracking notification as each one goes out — so a partial delivery is normal, not a missing order.
If you'd prefer everything to arrive together, contact us before your order ships and we'll do what we can to coordinate.
Tracking
You'll receive a confirmation email when your order is placed and a separate shipping notification with tracking for each package. Tracking can take up to 24 hours to show movement after it's issued.
If you haven't received tracking within your item's stated dispatch window, email us at [support@readysetsim.com] and we'll chase it down for you.
Freight and oversized deliveries
Freight shipments are delivered curbside by appointment. The carrier will contact you to schedule a delivery window, so please make sure the phone number on your order is one you'll actually answer.
Curbside delivery means the item is brought to the end of your driveway or the curb outside your building. The driver is not responsible for carrying it inside or up stairs, and you should plan to have a second set of hands available — a full cockpit crate is heavy.
Additional services such as liftgate, inside delivery, or limited-access residential delivery may carry extra charges. Contact us before ordering if you need these arranged.
Damaged or missing shipments
Inspect your delivery on arrival. If a package or freight pallet shows visible damage:
For freight, note the damage on the delivery receipt before signing. This is important — an unqualified signature can limit what the carrier will cover.
For parcel, photograph the outer box and the contents before disassembling anything.
Report any damage, shortage, or missing item to us within 5 business days of delivery and we'll open a claim and arrange a replacement or repair. Keep all original packaging until the claim is resolved.
If tracking shows delivered but you don't have the package, check with neighbors and your building office first, then contact us within 7 days so we can file a carrier trace.
Backorders and pre-orders
Stock levels are synced with our brand partners, but occasionally an item sells out between your order and fulfillment. If that happens, we'll contact you within 1 business day with an estimated availability date and the option to wait, swap, or cancel for a full refund.
Pre-order items display an expected ship date on the product page. Ship dates for pre-orders are manufacturer estimates and can move; we'll keep you updated if they do.
Addresses
Please double-check your shipping address at checkout. We can usually correct an address before an order is released to fulfillment, but once it ships, address changes are subject to carrier fees and may not be possible at all on freight shipments.
Orders returned to sender due to an incorrect address, refused delivery, or repeated failed delivery attempts may be subject to return shipping and restocking charges.
Shipping destinations
We currently ship within the United States, including Alaska, Hawaii, and US territories. We do not deliver to PO boxes for oversized or freight items.
International shipping is not offered at this time. If you're outside the US, get in touch — we may be able to point you toward an authorized dealer in your region.
Questions
Email [support@readysetsim.com] with your order number and we'll get back to you within 1 business day.
Last updated: July 31, 2026